The agency definitely needs a lesson in efficiency, says Kate Slevin, of the Regional Planning Association. It tends to set overly long timelines, and its lengthy procurement process makes getting anything done a hassle. Cuomo clearly wants to sidestep that by declaring a state of emergency and easing knottier regulations....True change will take time, but the MTA can do a few things to improve the situation in the near-term, Slevin says. Start with better communication: Update the old, hard-to-navigate website. Minimize announcements that don’t convey new information. Less “See something, say something,” more “This train is delayed five minutes.”
Read the full article in Wired.